by J.M. Lacey | Oct 18, 2021 | Customer relationships
As consumers of products and services, we seek to add something to our lives that will make them easier and/or more enjoyable. When companies guarantee to fulfill a need or desire, we expect them to live up to their promises. As employees and employers, our goals are...
by J.M. Lacey | Feb 25, 2020 | Customer relationships
Not long ago, I had lunch with a friend at a local restaurant. I had visited this restaurant several months earlier and was disappointed that half the items listed on the menu were unavailable. I tried several times to order something, only to be told they were “out.”...
by J.M. Lacey | Feb 7, 2017 | Customer relationships
I admit it – I’m kind of hooked on online ordering. No driving, no wait time, a few clicks and I’m done. If it’s not what I expected, I send it back. So let’s just say I’m pretty accustomed to the ease of this process. Once I’ve placed the order, I receive a notice...
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