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Avoid misleading your customers by being transparent

Avoid misleading your customers by being transparent

by J.M. Lacey | Nov 18, 2024 | Company organization

As a business owner, I am keen on keeping operations uncomplicated. We often hear businesses stress the importance of transparency, but when they conceal their motives or share only partial information, there are times we wonder what they are keeping from us. As...
“Not my job”: How avoiding responsibility erodes relationships

“Not my job”: How avoiding responsibility erodes relationships

by J.M. Lacey | Oct 18, 2021 | Customer relationships

As consumers of products and services, we seek to add something to our lives that will make them easier and/or more enjoyable. When companies guarantee to fulfill a need or desire, we expect them to live up to their promises. As employees and employers, our goals are...

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