by J.M. Lacey | Oct 18, 2021 | Customer relationships
As consumers of products and services, we seek to add something to our lives that will make them easier and/or more enjoyable. When companies guarantee to fulfill a need or desire, we expect them to live up to their promises. As employees and employers, our goals are...
by J.M. Lacey | Jan 6, 2021 | Podcasts
Today’s Internal Comms Talk episode is a conversation with Sally Helgesen, premier expert on women’s leadership; best-selling author; and international speaker, and author of, “How Women Rise: Break the 12 Habits Holding You Back from Your Next Raise, Promotion or...
by J.M. Lacey | Feb 25, 2020 | Customer relationships
Not long ago, I had lunch with a friend at a local restaurant. I had visited this restaurant several months earlier and was disappointed that half the items listed on the menu were unavailable. I tried several times to order something, only to be told they were “out.”...
by J.M. Lacey | Feb 27, 2018 | Writing
When was the last time you received a thank you card or letter? If you’ve ever watched a period-piece movie, perhaps based on a Jane Austen or Charlotte Brontë novel, one thing you’ll notice in these kinds of settings is the attention given to letters. Before...
by J.M. Lacey | Jul 18, 2017 | Internal communications
4 steps to change this behavior Internal communications involves something quite special – working with people. Communications is about relationships. Although this might seem as though this thought is a “no-brainer” on the outset, this is something that is often...
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